Starting desktop sharing

Prerequisites

Desktop sharing is possible between two agents connected over a telephony call. Therefore, an active call is an absolute prerequisite for successful desktop sharing. Both agents on the call must communicate through Avaya one-X Agent 2.5.
Presence Services, a telephone call, and the other end of the initiator must have the far-end user.

Initiate a telephony call to the agent with whom you want to share the desktop.
The call work item appears on the work item window.
Select Click-to-share > Share Desktop menu on the call work item.
The application adds a Share screen object below the call the call with Screen Control and End Screen Sharing buttons.
Click Screen Control.
The application sends a desktop sharing request to the recipient and displays as a Share Screen object on the recipient's work item window with an Accept Screen Share button. The recipient must click Accept Screen Share. You can request the recipient to accept the screen share through an ongoing call.

When the recipient accepts the call, the share window and the recipient is able to view the desktop.